1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in United Kingdom. Any shipments outside of United Kingdom are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. This shipping charge may need revised by us after the order has been placed, depending on the additional shipping charges mentioned below.
Additional shipping charges may apply to remote areas or for large or heavy items.
Many Scottish and offshore postcodes will incur an additional delivery charge and may take longer to arrive. The additional delivery charge is calculated based on the item ordered and the delivery postcode. We will inform you prior to processing your order of any additional delivery charges applicable to your order, at which time you have the right to accept these, or to cancel you order. If you would like to receive a pre-order quote for delivery to your postcode please email us via the 'Contact Us' link.
The following Scottish, ROI and offshore postcodes may incur an additional delivery charge:
AB, BT, DG, FK, G, GY, HS, IM, IV, JE, KA, KW, ML, PA, PH, PO, TD, ZE
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.